Refund policy

Dwell Dish Return & Refund Policy

1. Return Eligibility

Returns are accepted within 7 days of delivery. Items must be unused, undamaged, and returned in their original packaging with all included accessories.

1. Non-Returnable Items

Items that have been used or damaged due to improper use are not eligible for return or refund.

1. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at support@dwelldish.com within 48 hours of delivery and provide clear photos or videos.

Once the issue has been verified, we will arrange a replacement, refund, or return, as appropriate.

1. Return Process

① Email our customer support team with your order number and the reason for the return.

② Once your return request has been approved, ship the item to the designated warehouse by following the instructions provided. A valid tracking number is required.

③ The refund will be processed within 3–7 business days after the returned item has been received and inspected.

Please note that returns sent without prior authorization may be refused or delayed.

1. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

1. Refunds

Refunds will be issued to the original payment method used for the purchase.

Please allow 2–5 business days for the refund to appear in your account, depending on your bank or payment provider.

📩 Contact us: support@dwelldish.com